Complaints Procedure PDF Print E-mail

 

Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, as this helps us to establish what happened more easily.

If you are a registered patient you can complain about your own care. You are unable to complain about someone else's treatment without their written authority.

Send your written complaint to our Practice Complaints Manager:

 

Regina Saleh, Practice Manager

Wenlock Surgery,

40 Wenlock Street,

Luton, LU2 0NN 

 
 
 

Contact Us

Address: 

Wenlock Surgery 

 

40 Wenlock Street 

 

Luton 

 

LU2 0NN 

 

 

 

Tel:

Fax: 

 01582 343 347

0844 5769786 

E-mail: 

wenlock.surgery@nhs.net

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