Complaints, Compliments and Comments
We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager in writing or by telephone:
The Practice Manager
40 Wenlock Surgery
Luton, LU2 0NN
Tel.: 01582 343347
Every effort will be made to answer your concerns as soon as possible.
However, if you feel you cannot raise your complaint with us, you can contact any of the following 3 bodies:
4 George Street West
Luton, LU1 2BJ
Tel.: 01582 532109
Independent Complaints and Advocacy Service (ICAS)
Helpline: 0300330 5454
P O Box 16738
Tel.: 0300 311 2233
We would like to know if you have been especially pleased with the way in which we have helped you. Compliments will be accepted by the Practice Manager at any time and will boost our morale tremendously.
We continuously strive to improve our performance and services. In order to do this we need to know your views and we welcome any constructive ideas. Please write or talk to our Practice Manager. You can also use the comment cards and put it into the Comments Box at our entrance.